No Rollover Classes

Upon expiration of any membership, all unused classes EXPIRE, and do not carry over to a new membership. It is true what they say, if you don’t use it, you lose it.


Membership Holds 

If a member wishes to place their membership on hold, CrossFit 908 must be notified no later than 7 days before the hold start date by submitting a Hold Request Form. If notification is not given within 7 days, CrossFit 908 will start the hold 7 days from the submission date.

  • The MINIMUM time a membership can be put on hold for is 30-days.
  • Holds can be taken in increments of 30-days up to a total of 90-days,  unless accompanied by a doctor’s note or for military reasons. Upon the completion of a maximum hold, billing will begin again pursuant to the contract details.
  • There will be a $25 processing fee associated with each 30-day hold.  
  • A hold may not be placed on an account more than two times in a calendar year, unless accompanied by a doctor’s note or for military reasons.  
  • A hold request of longer than six-months in a calendar year will result in a cancellation of membership and all cancellation policies will apply.  

In Short – Fill out the Hold Request Form, allow 7 days for processing, pay $25 per month in lieu of membership dues up to 90 days. Enjoy your time off, but not too much!


Membership Cancellation/Downgrade

All memberships are subject to a 30 day cancellation notice.  Your request to cancel your membership must be emailed to [email protected] and you must complete our Membership Cancellation Form in order for your 30-day cancellation to be activated.  

  • If a member wishes to cancel, CrossFit 908 must be notified at the latest 1 calendar month before the next billing date by completing the Membership Cancellation Form. If notification is not given within this time, member’s cancellation will take effect in the following billing cycle and member will remain active until the cancellation is effective. Membership must be active (not on hold) to request a cancellation.
  • All memberships are set to auto-renew regardless of contract length.  Contracts renew at the end of their term, therefore the 30-day cancellation policy also applies to the last month of a long-term contract, meaning you will be billed for the first month of a new contract if a request for cancel is made within 30-days of contract termination date.  
  • If you are currently on a 3, 6, or 12 month contract and you must cancel, you will be required to pay back the discount you received during your contract in addition to your final billing cycle.  i.e. Cancelling a 1 year contract six months in will result in a final seventh month bill plus $15 x 7 months.
  • Downgrading a membership during a contract term will effectively be a cancellation and be subject to the cancellation terms.  Upon cancellation the client can then enter in to a new membership contract of their choosing.

In Short – Fill out the Membership Cancellation Form 1 full calendar month before billing date.


Automatic Membership Renewal

Your membership renews the date that ZenPlanner lists it expiring. So, a 3 month membership from Jan 1 to April 1, renews on April 1.  This goes for all memberships, including monthly, 3-month, 6-month, and 1-year. It is your job to monitor your membership and know when it is supposed to renew.


Refunds

There are significant fees associated with accepting credit cards, and even larger fees associated with refunding money. Any refunds will be subject to a 5% fee due to the credit card processing fees we incur on both sides of the transaction.


CrossFit 908 is a business that engages in health, wellness, and community development. If you love us as much as we love you, please follow these policies. We do our best to provide you with the most personalized service we can offer. We appreciate your cooperation with our policies.

Thank You,
Tim & Erin Carroll
Owners – CrossFit 908